Zoho Managed Services
From Implementation to Continuous Business Performance
One Managed Relationship. Three Connected Service Pillars.
Zoho go-live is the beginning. Connect process assessment, user adoption and managed support to improve utilisation, continuity and visibility across your Zoho ecosystem.
Consulting & Adoption
Process assessment, architecture guidance and an optimisation roadmap. Enable users through onboarding, role-based training and continuous improvement.
Managed Support
Incident triage, configuration troubleshooting and escalation. A repeatable support process connects investigation, resolution, testing and knowledge capture.
Connected Expertise Across Your Zoho Ecosystem
Revenue Engine
Zoho CRM, Marketing Automation, Desk and SalesIQ.
Workforce Management
Zoho People, Projects, Recruit and Payroll.
Low-Code & Intelligence
Zoho Creator and Analytics.
Finance & Operations
Zoho Books, Inventory, Expense and Commerce.
MANAGED SERVICE PACKAGES
Choose the Right Level of Zoho Expertise
Support for enhancement, change management, automation and adoption. Scope, coverage and SLAs are agreed for each engagement.
BRONZE
Foundation
SILVER
Advanced
GOLD
Enterprise
A Specific Question? Start with One Hour.
A workflow, report, permission or demonstration should not require a large support contract. Start with a qualified, scheduled remote consultation, with a one-hour minimum initial commitment. Move to a broader engagement when your requirement warrants it.
A Repeatable Managed Services Operating Model
A consistent process from request logging to closure, supported by documentation, knowledge transfer and reviews.
- Intake & request logging
- Triage & prioritisation
- Investigation & diagnosis
- Resolution & implementation
- Validation & testing
- Documentation & knowledge capture
- Review & handover
- Closure & continuous improvement
L1: intake, diagnosis and prioritisation. L2: specialist functional fixes. L3: complex scripting and vendor escalation.
Assess → Enable → Support → Measure → Improve
Before We Get Started
1. Can you support an existing Zoho setup?
Yes. The service addresses fragmented workflows, adoption gaps, broken automations, integration errors and configuration ownership after go-live.
2. How do I choose a package?
Share your applications, current issues and support needs. We can discuss the appropriate Bronze, Silver or Gold scope with you.
3. Is complex custom development included?
Complex development requires a separately agreed scope and contract. Coverage, entitlements, response targets and escalation arrangements are agreed for each engagement.
LightHouz MSP Enquiry
Share your Zoho applications, current challenges and preferred service package.